Privacy Policy
RICCH ASSOCIATES ("we," "our," or "us") operates The Swaap, a platform connecting users with service providers for various services such as construction, household utilities, and labor tasks (the "Service"). This Privacy Policy describes how we collect, use, and disclose your information when you use The Swaap Application.
Information We Collect
For Users: When you register or book a service, we collect your name, address, location, and phone number. This information is necessary to connect you with service providers for booking, scheduling, and navigation.
For Service Providers: When you sign up to provide services, we collect your name, address, city, location, and telephone number. This information helps us display your services accurately and facilitate bookings.
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To match users with service providers, facilitate bookings, and enable effective communication.
- Navigation and Location-Based Services: To help service providers locate user locations and optimize route planning.
- Payments and Subscriptions: To manage and process subscriptions, including billing and renewals for service providers.
- Improvement and Analytics: To analyze app usage, improve our service, and enhance user experience.
- Compliance: To comply with legal obligations and protect against misuse or unauthorized activity on the app.
Information Sharing
We may share your information as follows:
- With Service Providers: User information (name, address, location, phone number) is shared with the selected service provider to facilitate booking and navigation.
- With Third-Party Service Providers (Razorpay): We may share your data with third-party vendors for payment processing, analytics, and other operational support of service providers.
- For Legal and Security Reasons: We may disclose information as required by law or to protect the rights, safety, and property of our users, The Swaap, or others.
Data Retention and Security
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. We take reasonable security measures to protect your data, but no online platform is completely secure. Please contact us immediately if you believe your account has been compromised.
Your Choices
- Account Information: You can update your account at any time in the app’s settings.
- Location Data: You may disable location tracking on your device if you do not wish to share location information; however, this may affect service functionality.
Children's Privacy
The Swaap is not intended for individuals under 18, and we do not knowingly collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be posted within the app or on our website.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at info@theswaap.com