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Frequently Asked Questions (FAQs)

1. What is Swaap App?

Swaap App is a platform that connects users with professional service providers like plumbers, electricians, painters, and more for daily services. You can book trusted service providers for various tasks easily through the app.

2. How do I book a service provider?

To book a service provider, simply open the Swaap App, select the type of service you need (e.g., plumbing, electrical work, etc.), choose a date and time, and confirm your booking. You’ll be matched with a qualified service provider near you.

3. What types of services can I book on Swaap?

You can book a variety of services including, but not limited to:

4. How are service providers verified?

All service providers on Swaap go through a thorough verification process that includes background checks, skill assessments, and identity verification to ensure they are qualified and trustworthy.

5. Can I choose a specific service provider?

Yes, you can either let Swaap automatically match you with the best available provider or browse profiles of service providers in your area and choose the one that suits your needs.

6. What happens if the service provider cancels the booking?

In the unlikely event that a service provider cancels, Swaap will notify you immediately and provide an alternative professional or give you the option to reschedule the service at your convenience.

7. How can I pay for the services?

Payments can be made securely through the Swaap App using various methods like credit/debit cards, mobile wallets, or online banking. Cash on delivery (COD) may also be available for select services.

8. Can I reschedule or cancel my booking?

Yes, you can easily reschedule or cancel a booking through the Swaap App. Please note that cancellations or rescheduling may have to be done within a certain time frame to avoid penalties.

9. Are there any additional charges for materials or tools?

Service charges generally cover labor costs. If additional materials or tools are required for the job, the service provider will inform you in advance, and any extra costs will be agreed upon before the work begins.

10. Is there any warranty for the services provided?

Swaap ensures high-quality services from professionals. Some services may come with a warranty period, and details will be provided at the time of booking. Please check with the service provider for specific warranties related to the work performed.

11. How do I contact customer support?

You can reach Swaap’s customer support through the app's "Help & Support" section. Our team is available to assist you with any queries or issues related to your bookings.

12. What should I do if I'm not satisfied with the service?

If you are not satisfied with the service, you can rate and review the service provider through the app. You may also contact customer support, and we will address your concern promptly.

13. Can I track the status of my service booking?

Yes, once your booking is confirmed, you can track the status and get real-time updates on the arrival of your service provider through the app.

14. Is Swaap available in my city?

Swaap is currently available in several cities. Please check the app to see if we offer services in your area.